The following article is an affirmation that it is not only I that suffers in this manner:
I am having my own travails with Pantaenius UK and Fedex.
The former, when presented with an invoice for some 5000 euros has allowed only 2000 euros and refuses to forward this up the chain to higher authority. So I have to take my precious and billable time to try to track down an address for higher management, someone with common sense, to resolve it.
The latter quoted me (over the phone of course, but "conversations are recorded for purposes of quality control" so we can get to them if necessary) some 470 USD to ship a 50 lb bike to the Netherlands, but then charged me some 2400 USD.
How the heck it can cost 2400 USD to ship a 50 pound bike worth no more than 2400 USD is beyond me.
These shall be resolved, if only by extracting a pound of flesh.
The point is, how can people behave in such stupid ways? They must know that they are misbehaving, behaving in an irrational manner. But they have such a storm in their minds that they simply cannot behave correctly.
We have to fight this. Every time you walk away it makes it easier for them to blow you off. Every time that you push back you make them just that little bit less likely to behave in that manner again. Just hoping that someone will read your blog and do something is not enough.
So you just really must push back.
So I am calling, writing, and using my excellent lawyers to threaten and cajole these people into behaving correctly. Fortunately I have the means to do so, and hopefully my doing so will result in others not having to do so.